Privacy Policy
How we collect, use, and protect your information
Introduction
Atomic Doctor, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform and services.
This policy applies to all users of Atomic Doctor, including patients and physicians. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name, email address, phone number, and date of birth
- Payment and billing information
- Government-issued identification for verification purposes
- Profile photo (optional)
Protected Health Information (PHI)
- Medical history and current health conditions
- Consultation notes and treatment plans
- Prescription information
- Lab results and diagnostic information
- Video and audio recordings of telehealth consultations
Physician Information
- Medical license and NPI numbers
- Specialties, credentials, and professional information
- Education and work history
- Availability and scheduling preferences
Technical Information
- IP address, browser type, and device information
- Usage data and interaction with our platform
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
Providing Healthcare Services
We use your information to facilitate consultations between patients and physicians, maintain medical records, and ensure continuity of care.
Payment Processing
We process payments for consultations and services, including billing patients and paying physicians.
Platform Improvement
We analyze usage patterns to improve our platform, develop new features, and enhance user experience.
Communication
We send appointment reminders, platform updates, and important notifications related to your care or account.
Compliance & Legal Obligations
We use your information to comply with HIPAA, state medical board requirements, and other legal obligations.
How We Share Your Information
We do not sell your personal information or PHI to third parties. We only share your information in the following circumstances:
- •Physicians: With physicians you consult for treatment purposes
- •Service Providers: With third-party vendors who assist in platform operations (all covered by Business Associate Agreements)
- •Legal Requirements: When required by law, court order, or government investigation
- •Emergency Situations: To prevent serious harm to you or others
- •With Your Consent: In any other situation with your explicit permission
Data Security
We implement industry-leading security measures to protect your information:
Your Rights Under HIPAA
Under the Health Insurance Portability and Accountability Act (HIPAA), you have specific rights regarding your Protected Health Information (PHI):
You may view and download a complete copy of your health information at any time. This includes your personal data, medical history, consultation records, and who has accessed your information.
Available immediately through your patient portalYou may request corrections to information you believe is inaccurate or incomplete. We will review your request and respond with our decision.
We will respond within 60 daysYou may request deletion of your personal information. Note: Medical records must be retained for 6-7 years per state and federal law. Account data and non-medical information can be deleted upon request.
We will respond within 30 daysYou may download all your data in a machine-readable format (JSON) for transfer to another provider or for your personal records.
Available immediately through your patient portalYou may request a list of when, where, and to whom your health information has been disclosed.
Included in your data exportHow to Exercise Your Rights
Through Your Patient Portal
- Log in to your patient account
- Go to Settings > Your Data Rights
- View your data, download exports, or submit requests
- Track the status of your requests
By Mail or Email
You may also submit requests in writing to our Privacy Officer:
Atomic Doctor Privacy Officer
Email: privacy@atomicdr.com
Please include your full name, email, and specific request.
We may require identity verification before processing requests to protect your information from unauthorized access.
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are retained for a minimum of 7 years as required by state and federal law. You may request deletion of your account and non-medical information at any time.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
1-800-ATOMIC-DR
Last Updated: January 6, 2026